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How to Submit and Track Support Requests in Invent ERP

Learn how to create support tickets, communicate with the support team, and track issue resolution progress.

Step 1: Accessing the Support Dashboard​

To begin, navigate to My Tickets on the left sidebar. This takes you to the support dashboard where you can:

  • View a quick overview of ticket statuses and subjects.
  • See a monthly summary of your submitted tickets.
  • Use date filters to quickly locate specific records.

Step 2: Creating a New Ticket​

From the support dashboard, click on the button to create a new ticket. This will open the ticket creation page where you can begin filling out your request details.

Step 3: Entering Contact and Ticket Details​

Fill out the ticket creation form with the following essential information:

  • Ticket Name & Subject — provide a clear and concise title for your request.
  • Email Address — enter the email where you wish to receive status updates.
  • Contact Details — add your contact details and a person from the support team will reach out.

Step 4: Describe the Issue​

When reporting the issue add:

  • Technical details necessary for the team to resolve your query.
  • Be as specific as possible regarding the issue you are facing to ensure faster assistance.
  • If possible upload relevant files, or screenshots that illustrate the problem for a clear solution.

Step 5: Submit Ticket and Wait​

Finalize your request and click the save button to officially submit your ticket. Then wait and our support team will respond as soon as possible.